Last updated: December 31, 2025

Welcome to Petprem. The terms "we", "us" and "our" refer to Petprem. Petprem operates this website and online store located at www.petprem.com, including all related content, features, tools, products and services (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide secure online shopping and related services to our customers.

These Terms of Service ("Terms") describe your rights and responsibilities when you use our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

SECTION 2 - OUR PRODUCTS

We strive to display our products as accurately as possible. However, colors, sizes, and product appearance may vary slightly depending on your device display settings.

All product descriptions and availability are subject to change without notice.

SECTION 3 - ORDERS

When you place an order on our website, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Orders are not considered accepted until payment has been processed and confirmation has been sent.

Returns and refunds are governed by our Return & Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices listed on our website may change without notice.

Prices do not include applicable taxes, shipping fees, customs duties, or import charges unless explicitly stated.

You agree to provide accurate billing and payment information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, videos and design elements, is the property of Petprem and protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only.

SECTION 7 - THIRD-PARTY TOOLS

We may provide access to tools offered by third parties. These tools are provided "as is" without warranties or guarantees.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all purchases made on this website are transactions directly between you and Petprem.

Shopify is not responsible for any claims, damages, or losses related to products purchased through our store.

SECTION 10 - PRIVACY POLICY

Your personal information is governed by our Privacy Policy which can be viewed here:

https://petprem.com/pages/privacy-policy

SECTION 11 - ERRORS AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability.

We reserve the right to correct any errors or cancel orders if inaccurate information is identified.

SECTION 12 - PROHIBITED USES

You may not use our website:

• For unlawful purposes
• To violate intellectual property rights
• To distribute malware or harmful code
• To attempt unauthorized access to the website

SECTION 13 - TERMINATION

We reserve the right to terminate or suspend your access to the Services at our discretion if these Terms are violated.

SECTION 14 - DISCLAIMER OF WARRANTIES

All Services and products are provided "as is" and "as available" without warranties of any kind.

SECTION 15 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Petprem shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

SECTION 16 - GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with applicable international commercial laws.

SECTION 17 - CHANGES TO TERMS

We may update these Terms periodically. Changes will be posted on this page with an updated revision date.

SECTION 18 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Petprem
Website: www.petprem.com
Email: jessie@petprem.com
Address: Huangjiang, Dongguan, 523750 Guangdong, China