Last updated: December 31, 2025

Petprem ("we", "our", or "us") operates the website www.petprem.com and provides all related products, services, tools, and features (collectively, the "Services"). Our store is powered by Shopify, which enables us to offer secure online shopping and related services.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, interact with our Services, make a purchase, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

• Contact Information — including your name, email address, phone number, billing address, and shipping address.
• Payment Information — including payment method details, transaction confirmations, and billing information processed through secure payment providers.
• Account Information — such as account credentials, preferences, and account settings if you create an account.
• Transaction Information — including products viewed, items added to cart, purchases made, returns, exchanges, and order history.
• Customer Communications — information you provide when contacting our customer support.
• Device Information — including IP address, browser type, device type, and network connection data.
• Usage Data — information about how you interact with our website, including browsing behavior and page activity.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, or contact us.
• Automatically through cookies, tracking technologies, and website analytics.
• From service providers who assist in operating our store, such as payment processors and shipping partners.
• From third-party partners including marketing and analytics providers.

How We Use Your Personal Information

We use personal information to provide and improve our Services, including:

• Processing and fulfilling orders
• Providing customer service and order support
• Sending order confirmations and shipping updates
• Detecting and preventing fraud or unauthorized transactions
• Improving website functionality and user experience
• Sending marketing communications when permitted by law
• Complying with legal obligations

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

• Shopify (our e-commerce platform)
• Payment processors
• Shipping and logistics partners
• Analytics and marketing service providers

We may also disclose personal information when required to comply with legal obligations, enforce our policies, or protect our rights.

Relationship with Shopify

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products and services to you.

Your personal information may be processed by Shopify in order to provide the Services. For more information about how Shopify processes personal information, please review the Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website performance, and enhance your browsing experience.

You may manage cookie preferences through your browser settings. Disabling cookies may impact certain website features.

Data Security

We implement appropriate security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of personal information
• The right to object to certain types of processing
• The right to withdraw consent where applicable

You may exercise these rights by contacting us using the information below.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

International Data Transfers

Your personal information may be transferred and processed in countries outside your country of residence, including where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Petprem
Website: www.petprem.com
Email: jessie@petprem.com
Address: Huangjiang, Dongguan, 523750 Guangdong, China